One&All FAQs
What qualifications does an osteopath have?
In Australia, osteopaths undertake 5-years of full-time study with a 3-year Undergraduate Degree in Clinical Science and a 2-year Master’s Degree in Health Science. Osteopaths are required by law to be registered with the Australian Health Practitioner Regulation Agency (AHPRA).
What qualifications does a physiotherapist have?
Physiotherapists complete either a 4-year Bachelor’s Degree or a 2-year Master’s Degree in Physiotherapy, accredited by a recognised institution. This education integrates theoretical and practical training in various areas, including sports, paediatrics, and women’s health. Additionally, physiotherapists must be registered with the Australian Health Practitioner Regulation Agency (AHPRA) and often pursue further specialisations in specific fields.
What qualifications does a remedial massage therapist have?
Remedial massage therapists are required to obtain a Diploma in Remedial Massage, which typically involves a comprehensive study of anatomy, physiology, and specialised massage techniques. Following their formal education, they must also become members of recognised professional associations that maintain ethical standards and promote continuous professional development. Registration with relevant authorities ensures adherence to industry standards and practices.
What qualifications does a clinical pilates instructor have?
Clinical pilates instructors obtain a Certification in Pilates Instruction, encompassing extensive training in pilates methodologies, frequently with an emphasis on clinical or therapeutic applications. In addition, these professionals typically have educational backgrounds in fields related to movement or health sciences, such as physiotherapy or exercise science.
What conditions can your practitioners help with?
Our practitioners can help with a wide range of conditions and concerns. Learn more about the conditions we treat on our What We Treat page.
Where is the best parking?
Larkin Lane Car Park: If you’re driving, a convenient parking option is the Larkin Lane car park. You can access directions and more information about this parking area via the following link: Larkin Lane Car Park. Once you’ve parked here, expect a brief walk to the clinic.
Shirley Road Parking: Another alternative for parking is along Shirley Road. Details and directions for this option can be found here: Shirley Road Parking. Similar to the Larkin Lane car park, parking here will also involve a short walk to our clinic.
Do I need a referral?
No – referrals from a GP or specialist are welcome, though are not required to access our services. Anyone is free to make an appointment with our practitioners.
Are the services covered by private health insurance?
Osteopathy, physiotherapy, remedial massage, and clinical pilates are claimable by private health insurance, depending on your level of cover. Please contact your insurance company directly to find out if these services are included.
Does Medicare cover your services?
Patients with a GP Chronic Disease Management Plan (formerly EPC) may be eligible for a Medicare rebate per session, for up to 5 allied health sessions per calendar year. A valid GP referral is required, and the rebate does not cover the full consultation fee.
Learn more here.
What should I bring to a consultation?
Please bring along any x-rays, scans (e.g. MRI, ultrasound, CAT), and blood test results you may have regarding the relevant concern.
What should I wear?
We recommend wearing comfortable, loose-fitting clothing that allows you to move easily during your session. Depending on your treatment, specific clothing may be advised. Gowns and shorts are also available at the clinic if you need to change.
Do I need to arrive early for my initial appointment?
We recommend you arrive 10 minutes early to your initial consultation as you will be required to fill out a new patient form, and thoroughly read and sign an informed consent form.
What can I expect in my first session?
Your initial session runs for 30–40 minutes for Osteopathy and Physiotherapy. It includes a comprehensive assessment, diagnosis, and hands-on treatment where appropriate. You will receive a personalised treatment plan, explanation of findings, and initial self-management strategies or exercises. All clinical notes are documented to support continuity of care.
For Remedial Massage, each session includes a focused assessment, hands-on treatment, and post-treatment guidance tailored to your presenting concerns. Remedial Massage session options are 60 minutes for $130, 75 minutes for $155, and 90 minutes for $175.
How do I pay for my consultations?
We accept cash, cards, and bank transfer (if needed), and payment is required on the day.
If you have Private Health Insurance with extras, we can process your claim through HICAPS, so you only pay the gap. For CDM/EPC plan appointments from your GP, please remember to bring your Medicare card.
What if I need to change or cancel my appointment?
We understand that plans can change. We have a 24-hour cancellation policy: cancellations with less than 24 hours’ notice will incur a $50 fee, and cancellations within 2 hours of the appointment time or missed appointments (no-shows) will be charged the full appointment fee.
If you need to cancel or reschedule, please contact us as soon as possible so we can rebook you at a suitable time.
Are gift vouchers available?
Yes, we offer Remedial Massage gift vouchers available for:
60 minutes – $130
75 minutes – $155
90 minutes – $175
Gift vouchers can be purchased in-clinic or by emailing us at hello@oneandallstudio.com.au